FAQ's

Have more questions about our products and policies? Find the answers here.

Shipping & Delivery

Once your order is placed, our team will carefully process and pack it for dispatch. Orders are usually dispatched within 1-2 days.

After dispatch, delivery typically takes 4–8 business days, depending on your location and local delivery network. Once your order ships, you’ll receive a confirmation email with your tracking details.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link. Click the link to stay updated with live tracking updates! If you haven’t received your tracking email yet, check your spam, junk or promotions folder first.

Alternatively, you can visit our ‘Track Order’ page here and enter your tracking number.

Order confirmation emails are sent automatically after purchase. If you can’t find yours, please check your spam, junk or promotions folder. If you entered a phone number at checkout, some updates may also arrive by SMS.

If you still can’t find your confirmation, contact us and we’ll help locate your order.

To track a shipped order, please visit our ‘Track Order’ page here and enter your tracking number.

If your tracking hasn’t updated for several days or something doesn’t look right, contact us with your order number and we’ll help look into it.

Concerned that your order might be lost in transit? Delivery delays can occasionally happen due to courier issues, customs processing, weather or high-volume periods.

If your order hasn’t arrived within 20 days of dispatch, we recommend contacting the listed delivery partner directly in the first instance. Once you've contacted them, please contact us and we’ll help open an investigation with the delivery partner on your behalf to expedite resolution.

If your order hasn’t been dispatched yet, we can usually help make changes or cancel it. Please contact us as soon as possible after placing your order. Once your order has shipped, we may not be able to make changes.

Returns & Guarantee

Every Somabody order is covered by our 90-day risk-free guarantee. If your product doesn’t feel right, doesn’t work for you or you’re not satisfied for any reason, contact us within 90 days and we’ll help organise your return and refund - no hassle.

To start a return, contact our support team with your order number and the email address used at checkout. We’ll confirm the next steps and provide the correct return instructions. Please contact us before sending anything back.

Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect. This helps us keep our product pricing competitive while still offering a 90-day Money-Back Guarantee.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue. We’ll help organise a suitable resolution.

Once your return has been received and checked, we’ll process your refund back to your original payment method. Your bank or payment provider may take a few additional business days to show the refund in your account.

Results vary from person to person, but many customers notice improvements in comfort, movement, posture support or overall body feel with consistent use. For best results, follow the product instructions and make it part of your regular routine.

About Somabody

Somabody was created to solve a simple problem: so many people deal with tightness, stiffness, poor posture, sore muscles and everyday discomfort, but most solutions are either too complicated, too clinical or too hard to stick with.

We set out to create simple, targeted tools that fit into real routines and actually address the root cause... helping people move better, feel better, and perform at their best.

We focus on products that are practical, thoughtfully designed and genuinely useful in everyday life.

Instead of chasing trends, we prioritise comfort, usability, quality and real-world results - so you can feel the difference, not just hope for it.

No, Somabody products are designed to support comfort, mobility, posture and recovery as part of your everyday routine. They are not intended to diagnose, treat or cure any medical condition.

If you have an injury, medical condition or ongoing pain, we recommend speaking with a qualified health professional before use.

Each Somabody product is designed to support a different area of the body or type of discomfort.

If you’re unsure where to start, consider the area you struggle with most; such as hips, back, posture, sleep position or muscle tension, and choose the product designed for that need.